Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Battlenet We Couldn't Verify Your Account With That Information? ›

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Double check to make sure you typed your email address correctly, without misspelling or punctuation errors. If you have multiple emails, make sure you are checking the correct inbox for the verification email. Check to see if the Blizzard verification messages are going to your spam folder.

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Make sure you have enough free space on your device. Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again.

Activate phone notifications in your Account Settings. Ensure you don't have any applications which can block texts or calls installed. Ensure that the latest software updates are present on the phone. Use the authenticator feature within the Battle.net Mobile app.

Your Battle.net Account is banned. Blizzard suspends or bans accounts for violations of our in-game and forum policies. If you're seeing this message, check your email for details about the violation and a link to information on the appeals process.

If you own more than one Battle.net account and you'd like to play or chat on several accounts at the same time, you can turn on the option to run more than one Battle.net App at the same time in the App Settings: Open the Battle.net desktop app. Click the Blizzard icon in the upper-left corner and select Settings.

If you wish to delete your account, you may create a request to remove personal information from your account. Proceeding with this erasure request will permanently remove all personal information from your Battle.net Account. Information that will be removed includes: Name.

Cached data in your modem and router can cause installation failures. Power cycle your connection hardware. Run a security scan to remove any viruses or malware infections. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.

Is Battle.net Authenticator going away? ›

The old Authenticator app will be removed from all app stores as early as January 1, 2024, and will no longer be available for download. Players who migrate their authenticator will be able to continue using the Battle.net mobile app to authenticate their account logins.

Check your network configuration to find any issues with your firewall, router, or port settings. If you're using a VPN, try removing it. Disable any proxies that may interfere with the login module. Run a security scan to remove any viruses or malware infections.

If you have a mobile Authenticator, click on Enter Code Manually and then Try resyncing directly at the code screen. If the codes are still invalid after synchronizing, you can Reset the app by clicking the three dots in the upper right corner of the app, then Reset, and follow the instructions.

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information. Please log in to submit feedback.

This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

Log in to your account page. You'll see a yellow notification at the bottom of the screen if your email is unverified. Click the click here to resend link in the yellow notification. This sends a verification message to the email address on the account.

Make sure you enter the number correctly. Make sure the country registered on your Battle.net account is correct and the phone number you're trying to use matches your country. If you have moved countries, update your registered country and try again. Make sure your number was not previously used on a VOIP plan.